Cape Wayfarer Craft Pet Food – Website Terms & Conditions

Last updated: 11th January 2026

These Terms & Conditions govern your use of the Cape Wayfarer Craft Pet Food website and your

purchase of our products. By accessing or using our website, you agree to these Terms & Conditions.

1. About Us

Cape Wayfarer Craft Pet Food
PostNet Suite 3
Private Bag X4
Hout Bay
7872
Western Cape
South Africa
Information Officer: Dean Preston
Email: nourish@capewayfarer.com
Phone: +27 71 208 0288

2. Use of This Website

By using this website, you agree to:

• Use it only for lawful purposes
• Not interfere with its security or functionality
• Not attempt to gain unauthorised access to any part of the site

We reserve the right to update, modify, or discontinue any part of the website at any time.

3. Products and Availability

We offer handcrafted pet food products.

All products are subject to:

• Availability
• Seasonal ingredient variations
• Possible updates to packaging or formulation

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

Prices may change without notice.

The price displayed at checkout is the final price for your order.

5. Orders and Payment

Orders are placed through our secure online store powered by ECWID.

By placing an order, you confirm that:

• You are at least 18 years old
• The information you provide is accurate
• You are authorised to use the payment method provided

We accept payments through trusted third-party payment processors.

We do not store or have access to your card details.

We reserve the right to refuse or cancel an order if:

• Payment is not authorised
• Fraud is suspected
• The product is unavailable

6. Delivery

We deliver within South Africa using trusted courier partners.

Delivery times depend on:

• Your location
• Courier schedules
• Product availability

We will notify you if there are delays. Risk passes to you once the order is delivered to your address. A full Delivery Policy can be added if you want one.

7. Returns and Refunds

Due to the nature of pet food products, returns may be limited.

We may offer refunds or replacements if:

• The product arrives damaged
• The incorrect product was delivered
• There is a quality issue

Requests must be made within 7 days of delivery. Proof (such as photos) may be required.

We do not accept returns for:

• Opened or used products
• Products damaged due to improper storage• Change-of-mind returns (unless agreed at our discretion)

8. Product Use and Safety

Our products are intended for pets only.

You are responsible for:

• Ensuring your pet’s dietary suitability
• Following feeding guidelines
• Storing products correctly

If your pet has allergies or medical conditions, consult a veterinarian before use. We are not liable for misuse of products or failure to follow instructions.

9. Intellectual Property

All content on this website — including text, images, branding, and product descriptions — is the property of Cape Wayfarer Craft Pet Food.

You may not:

• Copy
• Reproduce
• Distribute
• Modify
• Use our content for commercial purposes without written permission.

10. Privacy and POPIA Compliance

We respect your privacy and process personal information in accordance with POPIA.

By using our website, you agree to our:

• Privacy Policy
• Cookie Policy
• POPIA Consent Statements

These explain how we collect, use, and protect your information.

11. Limitation of Liability

Cape Wayfarer Craft Pet Food is not liable for:

• Losses arising from website downtime• Incorrect use of products
• Delays caused by couriers
• Errors in information provided by you

Our liability is limited to the value of the product purchased.

12. External Links

Our website may contain links to third-party sites.

We are not responsible for:

• Their content
• Their privacy practices
• Any losses arising from their use

Use them at your own discretion.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

14. Contact Us

If you have questions about these Terms & Conditions, contact:

Cape Wayfarer Craft Pet Food
Email: nourish@capewayfarer.com
Phone: +27 71 208 0288