Cape Wayfarer Craft Pet Food – PAIA Manual

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

Last updated: 11th January 2026

1. Introduction

This PAIA Manual explains how individuals may request access to records held by Cape Wayfarer Craft Pet Food, in accordance with the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA).

Cape Wayfarer Craft Pet Food is committed to transparency, lawful information handling, and protecting personal information.

2. Contact Details

Business Name: Cape Wayfarer Craft Pet Food

Information Officer: Dean Preston
Email: nourish@capewayfarer.com
Telephone: +27 71 208 0288

Physical Address:
Cape Wayfarer Craft Pet Food
PostNet Suite 3
Private Bag X4
Hout Bay
7872
Western Cape

Postal Address:
Cape Wayfarer Craft Pet Food
PostNet Suite 3
Private Bag X4
Hout Bay
7872
Western Cape

3. Guide on How to Use PAIA

A guide to assist individuals in understanding their rights and how to request information is available from the Information Regulator of South Africa.

Information Regulator Contact Details:
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

4. Categories of Records Held

4.1 Company Records

  • Registration documents

  • Business licences

  • Internal policies and procedures

4.2 Financial Records

  • Invoices

  • Receipts

  • Tax records

  • Supplier and vendor information

4.3 Personnel Records

(Accessible only to the individual concerned or as required by law)

  • Employment contracts

  • Payroll information

  • Performance records

4.4 Customer Records

  • Order history

  • Contact details

  • Delivery information

  • Communication records

4.5 Website & E‑Commerce Records

  • ECWID order and checkout data

  • Analytics data (Google Analytics)

  • Cookie and tracking information

  • Contact form submissions

4.6 Marketing Records

  • Newsletter subscription lists

  • Marketing communications

5. Records Automatically Available

The following records are automatically available and do not require a PAIA request:

  • Information on our website

  • Product information

  • Pricing and availability

  • Privacy & Data Compliance page

  • Cookie Policy

  • Contact details

6. Records Available on Request

The following records may be requested under PAIA, subject to applicable restrictions:

  • Customer account information

  • Order and transaction records

  • Internal business documents

  • Contracts and agreements

  • Correspondence

Access may be refused where records contain:

  • Personal information of third parties

  • Confidential business information

  • Legally privileged information

  • Information protected by POPIA

7. How to Request Access to Records

Requests must be submitted in writing using Form 2 (as prescribed by PAIA).
Your request must include:

  • Your full name and contact details

  • A clear description of the record you seek

  • The form of access required (email, inspection, copy)

  • Proof of identity

  • Any applicable fees

Requests must be sent to the Information Officer at:

Information Officer: Dean Preston
Email: nourish@capewayfarer.com
Address:
Cape Wayfarer Craft Pet Food
PostNet Suite 3
Private Bag X4
Hout Bay
7872
Western Cape

8. Fees Payable

PAIA allows for certain fees to be charged for:

  • Request processing

  • Photocopies or printed pages

  • Electronic copies

  • Postage or courier costs

A requester will be notified in advance if fees apply.

9. Protection of Personal Information (POPIA Compliance)

Cape Wayfarer Craft Pet Food processes personal information in accordance with POPIA.
This includes:

  • Collecting only necessary information

  • Using information for lawful purposes

  • Protecting information with reasonable safeguards

  • Allowing individuals to access, correct, or delete their information

For full details, refer to our Privacy & Data Compliance section.

10. Availability of This Manual

This PAIA Manual is available:

  • On our website

  • By requesting a copy from the Information Officer

  • In electronic or printed format

11. Updates to This Manual

We may update this PAIA Manual from time to time to reflect changes in legislation or business operations.
The latest version will always be available on our website.